Return and Refund Policy

We understand that sometimes things don’t work out as planned. That’s why we offer a 7-day return policy for only regular priced items. At PVJ, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to ensure a smooth process.

Return:

We accept returns for defective products only. If you receive a defective item, please contact us within 3 days of receiving your order to initiate the return process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

At PVJ, we strive to provide a seamless shopping experience for our customers. To clarify our return policy, please note the following:

Restocking Fees:

We do not charge any restocking fees for returned items.

Return Shipping Cost:

If a customer chooses to return a product, the actual cost of shipping will be charged to the customer.
In the case where the wrong product was purchased by the customer, the actual cost of return shipping will also be charged to return the product.

Exchange:

Unfortunately, we do not accept exchanges at this time. If you would like to exchange a defective item for the same one, please contact us to initiate the return process as outlined above.

Return Process:

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the defect. Once your return is approved, we will provide you with instructions on how to proceed. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days

We don’t offer any type of refund or return after the package is under the shipping and delivery process.
We also dont offer return or refund if there is any type of size issue, Before placing order please check out the size chart

Order Cancellation Process:

The demand for cancellation of your order will be only accepted upon the conditions stated under:
A full refund will be offered if you cancel right away within 12 hours of placing your order.
A full refund will be offered if you cancel right away within 12 hours of placing your order.
A 35% reduction from the total amount due will be made for cancellations made within three days.
A 40% reduction from the total amount due will be made for cancellations made within 7 days.
If a request for cancellation is made more than 7 days after the order was placed, it will not be granted.
Customer will pay for the courier charges

We don’t offer any type of refund or return after the package is under the shipping and delivery process.